Number of clients using LiveChat solution rose by 252 during January to the 13,745. Among them are companies, universities, offices and other institutions from over 130 countries.
During 12 months, the number of LiveChat Customers rose by 42%. The number of customers has direct bearing on the financial results LiveChat Software. Company reported a net profit of PLN 12.71 mn vs PLN 7.48 mn in the previous year. Consolidated revenues rose by 65% to PLN 23.7 mn, while EBIT increased by 67% to PLN 15.8 mn and EBITDA by 65% to PLN 16.3 mn.Earlier, the service GetApp.com from Gartner Group announced that LiveChat solution has been recognized as the best in the world in the category “Customer Service & Support Software” in the prestigious ranking GetRank.
LiveChat Software is listed on Warsaw Stock Exchange. Company is one of the three world’s largest “live chat for business” software vendors. Companies and institutions use LiveChat solution for the direct contact with people visiting their websites, including sales support. The solution offers various tools that allow for the site traffic analysis to check customer behaviour and quality of work. LiveChat Software offers its solution in a SaaS model (Software as a Service). It is a global company focused on the US market, the Polish market producing only a few per cent of sales. As the regular customers, company can include small on-line stores and big global brands such as Orange, Play, Adobe, Samsung, Tele2, Kaspersky Lab, Pizza Hut and Air Asia. The LiveChat solution is also used by universities or public institutions, such as the US Department of State.