Consolidated revenue of LiveChat Software in the first half of 2018/19 amounted to PLN 52.1
million, and the net profit to PLN 28.3 million. This means an increase by 19.4% and 22.7%
annually. The EBITDA result increased by 17.9% y/y and amounted to PLN 36.7 million. During
this period, the company worked both to improve its flagship product, LiveChat, as well as new
services that will jointly create an ecosystem that supports the communication of companies
with their clients.
"We are improving LiveChat to meet the changing needs and requirements of customers. Due
to that, their number grows each month. At the same time, however, we are working on new
services” – said president Mariusz Ciepły.
LiveChat Software has been working on building the ecosystem around its solutions for a long
time, thanks to which their users can quickly and easily adapt them to their expectations. Also
by preparing own functions that can be made available and commercialized in the marketplace.
Until now, apart from the flagship LiveChat solution, the Company has also introduced other
products to improve the management of text communication of companies with their current and
potential clients. These include BotEngine – an application for creating chatbots,
KnowledgeBase – a tool for preparing corporate knowledge bases and chat.io – a chat
application that is characterized by continuity of conversation with the user and the possibility of
integration with various communication channels. All the solutions mentioned have their paying
users already and they work in the business reality.
In recent months, LiveChat Software has also bought two internet domains: helpdesk.com and
chatbot.com, which will play an important role in the promotion of its services. On Monday, the
company rebranded its BotEngine service to ChatBot.
As of 1 November, 25,628 paying customers used the "LiveChat" solution, which is over 15%
more than last year. They include companies from all over the world – both small e-commerce
companies, as well as big brands such as Stripe, Asus, Unilever or Tele2.
LiveChat Software begins the financial year on 1 April which ends on 31 March. In the first half
of the year (April – September) it recorded very good operational ratios. The EBITDA margin
was 70.4% (71.3% the year before) and net profitability 54.4% (against 53.0% a year earlier).
The company also maintains a very high gross sales profitability (83.8% compared to 83.7% in
the previous year).
The company generates cash efficiently, at the same time financing development from its own
resources and maintaining the dividend policy, which assumes the allocation of the entire profit
to shareholders. In the first half of the financial year, net cash flows from operating activities
amounted to PLN 28.8 million. At that time, LiveChat Software acquired the chatbot.com and
helpdesk.com domains. At the end of September, it had cash and cash equivalents totalling
PLN 19.8 million.
In August LiveChat Software announced the launch of a review of strategic options.
"Our long-term goal is the position of the global live chat market and market of other customer
service related services. Together with our advisers, we analyse various scenarios that are to
help us achieve this goal. Currently, as part of this process, we have not made any binding
decisions yet "- emphasized Mariusz Ciepły.