LiveChat Software’s „LiveChat” solution was recognized as the best in its category in terms of customers satisfaction in the prestigious report „Live Chat Grid Report Spring 2016” published by G2 Crowd. The quality of customer support was estimated at 92% and it was the highest rate of all assessed.
“According to the latest G2 Crowd’s report, Live Chat received the highest marks in terms of customer satisfaction. Under the verified user’s marks, Live Chat provides excellent customer support, which is reflected in their opinions. Users of the LiveChat Software also claim that the interface is clear and simple to navigate, making the entire product easy to use. All these factors translates into the final customers satisfaction.” – said Michael Fauscette, chief research officer for G2 Crowd.
Live Chat Grid Report Spring 2016 is based on more than 220 professional and verified reviews. LiveChat improved its scores in both categories: market presence and customer satisfaction.
G2 Crowd is a global platform specializing in applications rating for business. It aggregates valuations of more than 60 thousand. users. Thanks to that, choice of business applications makes approx. 600 thousand. customers per month.