Nowadays, user expectations are becoming more and more specific and differential. As a consequence, it’s not enough just to offer a high-quality product, but something that is almost tailor-made for each customer.
Having that in mind, we’ve decided to transform the business model into one which is built on partnership. Focusing on the three areas: the products, the marketplace and the community, we’re creating an ecosystem around our solutions. The aim is to make our products proactive, intelligently automated and ‘talkative’ with other tools.
Aside from the LiveChat, the company’s product portfolio contains also ChatBot - a platform which lets users create their own chatbots and KnowlegdeBase - platform which lets companies create their own knowledge bases.