Development Strategy

Nowadays, user expectations are becoming more and more specific and differential. As a consequence, it’s not enough just to offer a high-quality product, but something that is almost tailor-made for each customer.

Having that in mind, we’ve decided to transform the business model into one which is built on partnership. Focusing on the three areas: the products, the marketplace and the community, we’re creating an ecosystem around our solutions. The aim is to make our products proactive, intelligently automated and ‘talkative’ with other tools.

Aside from the LiveChat, the company’s product portfolio contains also BotEngine – a platform which lets users create their own chatbots and chat.io – a live chat type solution which structure makes it easy to integrate with any other communication platform (incl. e-mail and SMS).