Preliminary estimated revenue for Q4 2020/21 FY

The Management Board of LiveChat Software S.A. (“Company”) informs that the estimated consolidated sales revenues of the LiveChat Software Capital Group (“Group”) in January - March 2021 (Q4 of the financial year 2020/21) amounted to 12.66 mn USD and were 39.6% higher than those achieved in Q4 of the 2019/2020 financial year.

In the same period of the previous year (January - March 2020) consolidated revenues amounted to 9.07 mn USD.

In the period October - December 2020 (third quarter of the financial year 2020/21) revenues amounted to 12.17 mn USD.

The Company’s Monthly Recurring Revenue (MRR) value at the end of March 2021 was 4.02 mn USD, which is an increase of 4.6% from the end of December 2020 and an increase of 36.4% year on year.

The most important trends that influenced the achieved result are:

  • Increase of ARPU (average monthly revenue per subscriber) of the main Groups’ products. In Q4 2020/21 LiveChat ARPU was 117 USD, which is higher by 17.0% in comparison with the same period of the last year, ChatBot ARPU amounted to 86.9 USD, an increase of approx. 57.3% year on year.

  • Increase in the number of Group’s customers. At the end of the 2020/21 FY there were 32,864 LiveChat paying clients and 1.874 ChatBot clients.

  • ChatBot product revenues increased by almost 26.8% in comparison with the previous quarter and by more than 213% in comparison with the same period last year.

The Company indicates that its offer is addressed to business clients via websites, includingwww.livechat.com,www.chatbot.com,www.helpdesk.com, www.knowledgebase.ai.

The Management Board emphasizes that the presented data are the estimates and preliminary. Therefore, they may ultimately differ from those shown in the periodic report. Starting from the data for Q4 2020/2021, the publication of the reports on the preliminary estimated revenues has been accelerated as compared to the analogous reports for the previous periods and may result in a more significant difference in relation to the final results.

Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate has a significant impact on the results presented in the periodic reports.