The Management Board of LiveChat Software S.A. (“Company”) informs that the estimated consolidated sales revenues of the LiveChat Software Capital Group (“Group”) in October - December 2020 (Q3 of the financial year 2020/21) amounted to 12 177 447 USD and were 44.9% higher than those achieved in Q3 of the 2019/2020 financial year.
In the same period of the previous year (October - December 2019) consolidated revenues amounted to 8 405 731 USD.
In the period July-September 2020 (first quarter of the financial year 2020/21) revenues amounted to 11 393 795 USD.
The most important trends that influenced the achieved result are:
- Increase of ARPU (average monthly revenue per subscriber) of the main Groups’ products. In Q3 2020/21 LiveChat ARPU was higher by more than 21% in comparison with the same period of the last year, increase of ChatBot ARPU amounted to approx. 70% year on year.
- Increase in the number of Group’s customers. At the end of the 2020 calendar year there were 32.076 LiveChat paying clients and 1.719 ChatBot clients.
- ChatBot product revenues increased by almost 20% in comparison with the previous quarter and by almost 210% in comparison with the same period last year.
The Company indicates that its offer is addressed to business clients via websites, including www.livechat.com,www.chatbot.com,www.helpdesk.com,www.knowledgebase.ai.
The Management Board emphasizes that the presented data are the estimates and preliminary. Therefore, they may ultimately differ from those shown in the periodic report. Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate has a significant impact on the results presented in the periodic reports.