Terms & Conditions

This presentation serves for information purposes only and should not be treated as investment-related advice.

This presentation has been prepared by LIVECHAT SOFTWARE S.A. (“the Company”). Neither the Company nor any of its subsidiaries shall be held accountable for any damage resulting from the use of this presentation or a part thereof, or its contents or in any other manner in connection with this presentation.

The recipients of this presentation shall bear exclusive responsibility for their own analyses and market assessment as well as evaluation of the Company’s market position and its potential results in the future based on information contained in herein.

To the extent this presentation contains forward-looking statements related to the future, in particular such terms as ”designed”, ”planned”, ”anticipated”, or other similar expressions (including their negation), they shall be connected with the known and unknown risks, uncertainty and other factors which might result in actual results, financial situation, actions and achievements being materially different from any future results, actions or achievements expressed in such forward-looking statements. Neither the Company nor any of its subsidiaries shall be obliged to provide the recipients of this presentation with any additional information or to update this presentation.

I understand

Company presentation

LiveChat Software S.A.

Start Terms & Conditions
Mariusz Ciepły
President of the Board

Mariusz Ciepły is one of the founders and key shareholders of LiveChat Software. He graduated from the Wrocław University of Technology, from the Faculty of Electronics (specialization: Information Systems Engineering). He has been the President of the Board since 2010. He is a member of supervisory boards of Venture Incubator S.A. and Time Solutions sp. z o.o.

LinkedIn Profile
Urszula Jarzębowska
Member of the Board, CFO

Urszula Jarzębowska holds a higher MSc. qualification and graduated from Oskar Lange Wrocław University of Economics from the Faculty of National Economy, where she defended her MSc. thesis in the Department of Accounting and Corporate Control. She has also graduated from Controlling at the Wroclaw School of Banking and in International Accounting Standards (IRS/IFRS) at Kozminski University in Warsaw. She gathered her experience in, for example, Bankier.pl and Internet Works. She has been working in LiveChat Software since 2002 and is a Member of the Board since 2010.

The fastest way
to reach customers

LiveChat helps companies connect with their website users in real time.


We will connect you to one of our agents. You do not have to talk. Just see how it works.

Efficient customer service for many customers at once

A tool designed for a quick and efficient communication of the customer service department
with a large number of users.


Help always
within reach

No matter where you are,
you can easily answer customer questions
using a smartphone or a tablet.


The highest standards of customer service

The best customer service in the industry (customer satisfaction exceeding 90%)

24,000+ customers

We are a global
software provider operating
in the SaaS model

150+ countries

One of TOP 3
live chat providers



average new customers monthly growth during last 6 months

4M +

chats weekly
held by LiveChat customers

72 % EBITDA margin

during H1 2017/18

2013 6494 2014 9428 2015 13493 2016 18070 2018-03 24065

Dynamic growth of customers base

18,9 %

forecast of the average annual
growth in the SaaS industry

We do not incur costs
of customer acquisition
high operating leverage

Dynamic growth in sales and customer count

  •  As of the beginning of April 2018, our solutions were used by a total of 24,065 customers
  •  From the debut on WSE, we obtained over 200 customers each month. In November we increased the number by 576 net, which is the best result in the company's history
  •  The value of repeatable monthly sales exceeded value of USD 2M (milestone reached in August).
- Company


  •   Sales revenues are growing proportionally to the number of customers and during Q1-Q3 2017 fiscal year rose by 21.4%. Negative impact on reported financial results had the USD/PLN exchange rate.

Sales revenue (PLN millions)

2011 5.5 2012 11.2 2013 18.9 2014 33.0 2015 53.0 2016 76.3 Q1 2017 21.6 H1 2017 43.6 Q1-Q3 2017 66.4

Consolidated net profit (PLN millions)

2011 2.4 2012 5.7 2013 9.7 2014 18.6 2015 28.1 2016 42.9 Q1 2017 11.1 H1 2017 23.1 Q1-Q3 2017 35.5


  •  Due to an efficient business model (high operating leverage, marginal variable costs related to obtaining new customers), the company generates extraordinarily high profitability levels
  •   During Q1-Q3 2017/18, the company maintained high operating profitability. EBITDA margin amounted to 71.0%, while net margin rose to 53.4%.

EBIT (profit on operational activity in PLN millions) and EBIT margin (%)

2013 12.1 63.7% 2014 23.2 70.2% 2015 35.1 65.9% 2016 53.3 70.0% Q1 2017 15.3 70.7% H1 2017 30.2 69.3% Q1-Q3 2017 45.4 68.3%

EBITDA (PLN millions) and EBITDA margin (%)

2013 12.6 66.6% 2014 24 72.7% 2015 36.2 68.2% 2016 55 72.2% Q1 2017 15.8 73.2% H1 2017 31.3 71.9% Q1-Q3 2017 47.2 71.0%

Net profit (PLN millions) and net margin (%)

2013 9.7 51.2% 2014 18.6 56.2% 2015 28.1 52.9% 2016 42.9 56.3% Q1 2017 11.1 51.3% H1 2017 23.1 53.0% Q1-Q3 2017 35.3 53.4%

Dividend capabilities
and cash position of the company

  •  A highly efficient model of the company that does not requires any considerable capital expenditure allows to maintain a high level of cash in the company
  •  Dividend policy foresees distribution of the whole profit, unless investment opportunities occur, which would guarantee a higher return rate to the company and shareholders
  •  In Q4 2017 FY LiveChat Software spend PLN 11.33M to pay an advance dividend. Payment per share was PLN 0.44.

Net profit
(PLN millions)

2013 9.7 2014 18.4 2015 27.9 2016 42.7 Q3 2017 35.5

(PLN millions)

2013 9.5 2014 18.3 2015 27.8 2016 36.3

(PLN millions)

2013 8.2 2014 15.2 2015 23.2 2016 34.7 Q3 2017 30.6

Thank you for your attention

Visit livechatinc.com