Terms & Conditions

This presentation serves for information purposes only and should not be treated as investment-related advice.

This presentation has been prepared by LIVECHAT SOFTWARE S.A. (“the Company”). Neither the Company nor any of its subsidiaries shall be held accountable for any damage resulting from the use of this presentation or a part thereof, or its contents or in any other manner in connection with this presentation.

The recipients of this presentation shall bear exclusive responsibility for their own analyses and market assessment as well as evaluation of the Company’s market position and its potential results in the future based on information contained in herein.

To the extent this presentation contains forward-looking statements related to the future, in particular such terms as ”designed”, ”planned”, ”anticipated”, or other similar expressions (including their negation), they shall be connected with the known and unknown risks, uncertainty and other factors which might result in actual results, financial situation, actions and achievements being materially different from any future results, actions or achievements expressed in such forward-looking statements. Neither the Company nor any of its subsidiaries shall be obliged to provide the recipients of this presentation with any additional information or to update this presentation.

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Company presentation

LiveChat Software S.A.

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Mariusz Ciepły
President of the Board

Mariusz Ciepły is one of the founders and key shareholders of LiveChat Software. He graduated from the Wrocław University of Technology, from the Faculty of Electronics (specialization: Information Systems Engineering). He has been the President of the Board since 2010. He is a member of supervisory boards of Venture Incubator S.A. and Time Solutions sp. z o.o.

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Urszula Jarzębowska
Member of the Board, CFO

Urszula Jarzębowska holds a higher MSc. qualification and graduated from Oskar Lange Wrocław University of Economics from the Faculty of National Economy, where she defended her MSc. thesis in the Department of Accounting and Corporate Control. She has also graduated from Controlling at the Wroclaw School of Banking and in International Accounting Standards (IRS/IFRS) at Kozminski University in Warsaw. She gathered her experience in, for example, Bankier.pl and Internet Works. She has been working in LiveChat Software since 2002 and is a Member of the Board since 2010.

The fastest way
to reach customers

LiveChat helps companies connect with their website users in real time.


We will connect you to one of our agents. You do not have to talk. Just see how it works.

Efficient customer service for many customers at once

A tool designed for a quick and efficient communication of the customer service department
with a large number of users.


Help always
within reach

No matter where you are,
you can easily answer customer questions
using a smartphone or a tablet.


The highest standards of customer service

In 2017, the team answered 300,000 chats and solved 80,000 tickets, maintaining 98% customer satisfaction rate.

28,000+ customers

We are a global
software provider operating
in the SaaS model

150+ countries

One of TOP 3
live chat providers



average new customers monthly growth during last 12 months

4M +

chats weekly
held by LiveChat customers

71 % EBITDA margin

during FY 2017/18

2013 6494 2014 9428 2015 13493 2016 18070 2017 23107 2019-07 28013

Dynamic growth of customers base

18,1 %

forecast of the average annual
growth in the SaaS industry

We do not incur costs
of customer acquisition
high operating leverage

Dynamic growth in sales and customer count

  •  As of the beginning of August 2019, our solutions were used by a total of 28,013 customers
  •  In November 2017 we increased the number by 576 net, which is the best result in the company's history
  •  The value of repeatable monthly sales exceeded value of USD 2M (milestone reached in August 2017).
- Company

and profit

  •   During H1 2018/19 FY sales revenues rose by 19.4%, while consolidated net profit rose by 22.7%. The most important factors affecting the result are the increase in the number of clients and PLN/USD exchange rate. EBITDA was PLN 36.7M, an increase of 17.9% y/y.

Sales revenue (PLN millions)

2011 5.5 2012 11.2 2013 18.9 2014 33 2015 53 2016 76.3 2017 89.4 H1 2017 43.6 H1 2018 52.1

Consolidated net profit (PLN millions)

2011 2.4 2012 5.7 2013 9.7 2014 18.6 2015 28.1 2016 42.9 2017 48.3 H1 2017 23.1 H1 2018 28.3


  •  Due to an efficient business model (high operating leverage, marginal variable costs related to obtaining new customers), the company generates extraordinarily high profitability levels
  •   In H1 2018/19 company maintained high operating profitability. EBITDA margin amounted to 70.4%, while net margin to 54.4%

EBIT (profit on operational activity in PLN millions) and EBIT margin (%)

2013 12.1 63.7% 2014 23.2 70.2% 2015 35.1 65.9% 2016 53.3 70.0% 2017 61.4 68.6% H1 2017 29.9 68.7% H1 2018 35 67.3%

EBITDA (PLN millions) and EBITDA margin (%)

2013 12.6 66.6% 2014 24 72.7% 2015 36.2 68.2% 2016 55 72.2% 2017 63.8 71.4% H1 2017 30.3 71.3% H1 2018 36.7 70.4%

Net profit (PLN millions) and net margin (%)

2013 9.7 51.2% 2014 18.6 56.2% 2015 28.1 52.9% 2016 42.9 56.3% 2017 48.3 54.0% H1 2017 23.1 54.4% H1 2018 28.3 53.0%

Dividend capabilities
and cash position of the company

  •  A highly efficient model of the company that does not requires any considerable capital expenditure allows to maintain a high level of cash in the company
  •  Dividend policy foresees distribution of the whole profit, unless investment opportunities occur, which would guarantee a higher return rate to the company and shareholders
  •  LiveChat Software paid an advance dividend in January 2018 (PLN 11.33M) and plans to pay a second advance dividend in July 2018 (PLN 11.33M)
  •  Management Board of LiveChat Software recommends to General Meeting to pay dividend in the amount of PLN 45,577,500.00

Net profit
(PLN millions)

2013 9.7 2014 18.4 2015 27.9 2016 42.7 2017 48.3 H1 2018 28.3

(PLN millions)

2013 9.5 2014 18.3 2015 27.8 2016 36.3 2017 45.6

(PLN millions)

2013 8.2 2014 15.2 2015 23.2 2016 34.7 2017 30 H1 2018 19.8

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