Terms & Conditions

This presentation serves for information purposes only and should not be treated as investment-related advice.

This presentation has been prepared by LIVECHAT SOFTWARE S.A. (“the Company”). Neither the Company nor any of its subsidiaries shall be held accountable for any damage resulting from the use of this presentation or a part thereof, or its contents or in any other manner in connection with this presentation.

The recipients of this presentation shall bear exclusive responsibility for their own analyses and market assessment as well as evaluation of the Company’s market position and its potential results in the future based on information contained in herein.

To the extent this presentation contains forward-looking statements related to the future, in particular such terms as ”designed”, ”planned”, ”anticipated”, or other similar expressions (including their negation), they shall be connected with the known and unknown risks, uncertainty and other factors which might result in actual results, financial situation, actions and achievements being materially different from any future results, actions or achievements expressed in such forward-looking statements. Neither the Company nor any of its subsidiaries shall be obliged to provide the recipients of this presentation with any additional information or to update this presentation.

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Company presentation

LiveChat Software S.A.

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Mariusz Ciepły
President of the Board

Mariusz Ciepły is one of the founders and key shareholders of LiveChat Software. He graduated from the Wrocław University of Technology, from the Faculty of Electronics (specialization: Information Systems Engineering). He has been the President of the Board since 2010. He is a member of supervisory boards of Venture Incubator S.A. and Time Solutions sp. z o.o.

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Urszula Jarzębowska
Member of the Board, CFO

Urszula Jarzębowska holds a higher MSc. qualification and graduated from Oskar Lange Wrocław University of Economics from the Faculty of National Economy, where she defended her MSc. thesis in the Department of Accounting and Corporate Control. She has also graduated from Controlling at the Wroclaw School of Banking and in International Accounting Standards (IRS/IFRS) at Kozminski University in Warsaw. She gathered her experience in, for example, Bankier.pl and Internet Works. She has been working in LiveChat Software since 2002 and is a Member of the Board since 2010.

The fastest way
to reach customers

LiveChat helps companies connect with their website users in real time.

TRY IT NOW

We will connect you to one of our agents. You do not have to talk. Just see how it works.

Efficient customer service for many customers at once

A tool designed for a quick and efficient communication of the customer service department
with a large number of users.

LEARN MORE

Help always
within reach

No matter where you are,
you can easily answer customer questions
using a smartphone or a tablet.

LEARN MORE

The highest standards of customer service

The best customer service in the industry (customer satisfaction exceeding 90%)

23,000+ customers

We are a global
software provider operating
in the SaaS model

150+ countries

7% market share

One of the global leaders

+390

average new customers monthly growth during last 6 months

4M +

chats weekly
held by LiveChat customers

72 % EBITDA margin

during H1 2017/18

2013 6494 2014 9428 2015 13493 2016 18070 2018-01 23370

Dynamic growth of customers base

18,9 %

forecast of the average annual
growth in the SaaS industry

We do not incur costs
of customer acquisition
high operating leverage

Global reach of the company operations

  •  We are a global software provider operating in the SaaS model
  •  We have an established market position and a very recognisable brand
  •  Our solution is sold in over 150 countries to over 23,000+ customers
  •  We are one of the leading providers of live chat services
Sources:
- LeadLedger
- Company
Sources

Dynamic growth in sales and customer count

  •  As of the beginning of February 2018, our solutions were used by a total of 23,370 customers
  •  From the debut on WSE, we obtained over 200 customers each month. In November we increased the number by 576 net, which is the best result in the company's history
  •  The value of repeatable monthly sales exceeded value of USD 2M (milestone reached in August).
Sources:
- Company
Sources

Sales
revenue

  •   Sales revenues are growing proportionally to the number of customers and during H1 2017 fiscal year rose by 26%, while net profit rose by 22.6%

Sales revenue (PLN millions)

2011 5.5 2012 11.2 2013 18.9 2014 33.0 2015 53.0 2016 76.3 Q1 2017 21.6 H1 2017 43.6

Consolidated net profit (PLN millions)

2011 2.4 2012 5.7 2013 9.7 2014 18.6 2015 28.1 2016 42.9 Q1 2017 11.1 H1 2017 23.1

Profitability
analysis

  •  Due to an efficient business model (high operating leverage, marginal variable costs related to obtaining new customers), the company generates extraordinarily high profitability levels
  •   During H1 2017/18, the company maintained high operating profitability. EBITDA margin amounted to 71.9%, while net margin rose to 53.0%.

EBIT (profit on operational activity in PLN millions) and EBIT margin (%)

2013 12.1 63.7% 2014 23.2 70.2% 2015 35.1 65.9% 2016 53.3 70.0% Q1 2017 15.3 70.7% H1 2017 30.2 69.3%

EBITDA (PLN millions) and EBITDA margin (%)

2013 12.6 66.6% 2014 24 72.7% 2015 36.2 68.2% 2016 55 72.2% Q1 2017 15.8 73.2% H1 2017 31.3 71.9%

Net profit (PLN millions) and net margin (%)

2013 9.7 51.2% 2014 18.6 56.2% 2015 28.1 52.9% 2016 42.9 56.3% Q1 2017 11.1 51.3% H1 2017 23.1 53.0%

Dividend capabilities
and cash position of the company

  •  A highly efficient model of the company that does not requires any considerable capital expenditure allows to maintain a high level of cash in the company
  •  Dividend policy foresees distribution of the whole profit, unless investment opportunities occur, which would guarantee a higher return rate to the company and shareholders

Net profit
(PLN millions)

2013 9.7 2014 18.4 2015 27.9 2016 42.7 H1 2017 23.1

Dividends
(PLN millions)

2013 9.5 2014 18.3 2015 27.8 2016 36.3

Cash
(PLN millions)

2013 8.2 2014 15.2 2015 23.2 2016 34.7 H1 2017 18.5

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