12,284 businesses around the world already communicate with customers visiting their websites using LiveChat Software’s solution. It means that this number has increased by 367 companies within one month and by 3,582 within one year.
“We crossed another level and we are still working so that thousands of other companies would join us as soon as possible”, said the president Mariusz Ciepły. Companies and institutions use the LiveChat solution for the direct contact with people visiting their websites, including the sales support. The solution offers a number of additional tools that allow, among others, analysis of website traffic and customer behavior or the quality of the consultants’ work.
The number of customers has direct bearing on the financial results LiveChat Software. In the first quarter of its fiscal year (April – June period), the revenues increased by 86% to PLN 11.24 million, EBITDA by 84% to PLN 7.86 million and the net profit by 77% to PLN 5.89 million.
The solutions of the Polish company are used by such brands as: Orange, Adobe, Samsung, Pizza Hut, Macy’s, PBS, NetApp and many other offices (including the US Department of State), universities (Stanford University) and even sports clubs (Vancouver Canucks).
In early April of 2015, LiveChat software announced the achievement of its strategic objective – the level of 10K serviced clients. Thus, it confirmed its position as one of the absolute leaders in this sector. In the course of three consecutive months, one thousand companies joined the group of its customers. The Wroclaw-based company is one of the world’s largest “live chat for business” software vendors. The market for such solutions is growing very quickly, because their application translates directly to the number of transactions conducted over the Internet, as well as the improvement of the overall customer satisfaction.