The LiveChat solution by LiveChat Software from Wrocław has been recognized as the best in the world in the category “Customer Service & Support Software” in the prestigious ranking GetRank. The list is published quarterly by the service GetApp.com owned by Nubera from Gartner Group.
“The first place in a very important for our industry ranking is a big success, especially given that the final assessment depends on the customers’ feedback. It means you appreciate the hard work and confirms that we are moving in the right direction, because LiveChat is constantly developed, modified and improved,” said Szymon Klimczak, the Marketing Director of LiveChat Software.
Each app can get a maximum of 100 points. Current score of LiveChat is 86/100. It allowed the Polish company to get significantly ahead of other solutions – the full results can be found here.
“LiveChat has shown significant improvements and because of that it won first place in GetRank for Customer Service. With over 93 reviews, over 50 integrations and one of the highest security scores in their category, company jumped to the top of the ranking, increasing its score by 13 points since the last ranking published in Q4 2015,” said Suzie Blaszkiewicz, project manager responsible for GetRank.
It should also be noted that LiveChat competes in a very heavily represented category. In GetRank, the category “Customer Service & Support Software” includes solutions in the areas of: Call Center, Customer Service, Feedback and Reviews Management, Help Desk & Ticketing, IT Service Management (ITSM), Live Chat and Remote Support.
GetApp.com is one of the most important and influential B2B websites dealing with business solutions in the cloud model. It analyses and evaluates the available applications, primarily in terms of their usefulness and benefits to business customers (mainly small and medium-sized enterprises).
LiveChat Software is an IT company listed on the main market of the Warsaw Stock Exchange. The company operates in the global market and its solution LiveChat is currently used by 13.5 thousand companies, institutions and offices around the world. Last year, LiveChat software market valuation on the stock market exceeded one billion zł.
In the past year, LiveChat Software increased its customer base by 43 percent to 13,493 companies (as of 1 January 2016) and only in December, it gained 326 net customers (including departures).
LiveChat Software was also nominated last year for the award of the Federation of European Securities Exchanges in the category “Most Internationally-minded newcomer”.
The number of customers has direct bearing on the financial results. On 26 November, the company presented the report for the first half of fiscal year 2015/16 (i.e. the period 1 April – 30 September). During this period, its net profit increased by 70 percent to 12.71 million zł and its consolidated revenue – by 65 percent to 23.7 million zł.