13.11.2019

LiveChat coming to PrestaShop’s Marketplace

LiveChat has joined forces with PrestaShop, the European leader in open-source e-commerce software. The partnership allows almost 40k merchants to add the LiveChat tool to their online shops directly from PrestaShop’s admin panel.

PrestaShop’s approach to building its product as an open-platform fits the bigger picture that LiveChat Partners Program has been focused on for a few years now. Rather than relying on direct sales for the users of e-commerce platforms, the company has consistently extended its partnership network in the matter of deep integrations with solutions dedicated to merchants.

LiveChat Partnerships Manager, Pawel Halas explains the benefits behind the collaboration for the company.

PrestaShop’s environment consisting of small and medium stores is great for our product. There is no secret, live chat features are crucial for any online store and proved to have an impact on increasing sales revenue. What we appreciate a lot in PrestaShop is its open-platform model that enables us to build the integration in a way that is super easy for any merchant to install and use.”

PrestaShop already supports over 300k businesses worldwide. This is the first stage of the companies’ partnership meaning that the LiveChat feature is currently available for almost 40k merchants from chosen markets, among others, U.S., U.K and Nordic. If all goes as planned, the businesses will consider extending the partnership to other markets.

To make things as simple as possible, the LiveChat feature can be added to an online shop with just a few clicks. Both companies ensured the mechanics of integrating the chat app is user-friendly. However, if any help needed, the merchant can count on the support of the LiveChat customer service team available for users 24/7/365. Once the addon is placed in the PrestaShop admin panel, the merchant needs to set up an account within the LiveChat platform. The users will be charged according to LiveChat’s standard pricing plans.

About LiveChat

LiveChat is a customer service company and the creator of live chat – an application for customer service, online sales, and lead generation. It allows companies to stay in touch with their customers anytime and anywhere, just as they’ve become accustomed to. The software also enables business owners to better understand their customers’ needs and create more valuable experiences. The company’s second product is ChatBot, a chatbot factory that helps any business benefit from AI. LiveChat integrates with ChatBot in just one-click.

More than 28,000 businesses from 150 countries already use LiveChat on their websites and in their mobile apps. Our customer portfolio includes brands such as ASUS, Liquid Web, Stripe, Hulu and Huawei, and is completed by Fortune 500 companies, including Best Buy, Home Depot, Macy’s, PayPal and Xerox.

About PrestaShop

Leading e-commerce platform in Europe and Latin America, PrestaShop is partnering with entrepreneurs and merchants enabling them to achieve their ambition. Based on an open-source model, PrestaShop allows every merchant to operate an online store anywhere in the world, benefiting from a solution that can be fully customized and adapted to each market. Our solution has generated over 15 billion euros in sales in 2018. Every 4 minutes a PrestaShop store is created somewhere in the world and behind each of them, there is a success story.

Press contact

PrestaShop

Marilou Nielsen

marilou.nielsen@prestashop.com

+33 (0)1 76 23 25 16

LiveChat

Patrycja Bilińska

p.bilinska@livechatinc.com

+1 (617) 939-9136