16.01.2020

ChatBot made its first thousand clients

ChatBot, a solution offered by LiveChat Software, is now used by over one thousand clients. These include, for instance, KPMG, Kayak, UEFA, Zain, HTC or Philip Morris.

“It is a historic moment to see our second product used by over one thousand paying clients. This proves that we are not a one-product company. ChatBot will continue to develop and grow. We believe that we can repeat the success of LiveChat” – said the President of the company, Mariusz Ciepły.

Although ChatBot is just two years old (it started out under the name BotEngine), it began to grow dynamically in 2019, when the number of clients using this solution almost tripled.

It should be noted that ChatBot is solution that has been developed from scratch by our in-house team at LiveChat Software.

_“Our mission is to develop the best and – at the same time – most user-friendly solution in its class. We are happy with our success, but we know we still have a long way to go. We keep improving our product and adding new solution_s” – said the leader of the ChatBot team, Dariusz Zabrzeński. ChatBot is continuously expanded, e.g., with new integrations or pre-defined scenarios for the individual industries. In the last few weeks, a new subscription plan has been added to cater to the needs of the most demanding enterprise-class clients.

ChatBot is a product that can create chatbots to handle various business scenarios. Its primary function is to automate the communication of companies and improve the efficiency of customer service teams by answering standard customer enquiries. The solution placed on the market is aligned with the Company’s strategy of developing its portfolio of products used for text communication with customers. It also responds to the current trend towards automation of communication using AI mechanisms.

ChatBot can be integrated not only with LiveChat but also with, e.g., Facebook Messenger, Slack, Zapier and websites using the Wordpress platform. It can also be simply embedded in the website as a tool for automatic customer service.

To find out more about ChatBot, you can, for instance, follow this LINK to watch the videos on the Company’s YouTube channel.

LiveChat Software

LiveChat Software operates in the “customer service” business, and it is one of the leaders of the global market for live chat solutions. Its LiveChat product supports companies in customer service, online sales support and lead generation. This way, LiveChat partners can stay in touch with their customers anywhere and at any time. Other products of the Company include ChatBot, HelpDesk and KnowledgeBase.

LiveChat Software employs 160 specialists at its headquarters in Wrocław. For over five years, it has also been a company listed on the main market of the Warsaw Stock Exchange.

LiveChat is used by over 28 thousand companies from approx. 150 countries, and the ChatBot has found 1000 clients in more than 30 countries.